Find the Patterns that Matter.
AI-powered theme detection turns scattered feedback into clear, actionable insights your team can act on.
Themes
The Product Team's Agentic Customer Context Layer
Unify every customer signal into a living, queryable layer your team and AI agents use to make evidence-backed decisions in minutes.
Add Customer FeedbackFocus on Building Better Product. Deck Handles the Feedback.
Deck's AI agents consolidate, synthesize, and act on your feedback so your product team can move from scattered inputs to better decisions.
Themes / Onboarding Experience
Onboarding Experience24 insights
Sentiment Breakdown
30%
25%
45%
Sentiment Timeline
Insight Category Breakdown
Distribution of insights across categories for this theme
Setup & Configuration
9 insights38%
Guidance & Education
6 insights25%
Time-to-Value
4 insights17%
Account Provisioning
3 insights13%
Data Migration
2 insights8%
Subthemes
Synthesized subthemes for this theme.
SubthemeInsightsTrendSentiment
Setup wizard missing stepsGaps in the guided setup flow confuse new admins.
9Surging1·2·6
Slack workspace connectionOAuth and permission scopes block Slack setup.
6Stable1·1·4
Quick start template valuePre-built templates accelerate first value.
5Declining4·1·0
Onboarding email seriesLifecycle emails help users discover features.
4Surging3·1·0
InsightQuoteSentimentSourceDate
Too many steps“Seven screens before I can use anything feels excessive”
Negative
Support TicketJun 11Welcome email helpful“The onboarding email series was really well done”
Positive
NPS SurveyJun 9Missing progress indicator“I had no idea how far along I was in the setup”
Negative
User InterviewJun 6Quick start template“The template got me running in under 5 minutes”
Positive
Sales CallJun 3Workspace setup unclear“Connecting my Slack workspace took way too long”
Negative
Support TicketMay 30Made for AI-First Startups
Ship knowing your customers are heard and your product is built from evidence, not internal volume.
Your feedback in every AI tool
Connect Claude, ChatGPT, and others to get data in seconds.
Deck MCP
What do enterprise customers think about our onboarding?
Based on 23 interviews and 41 support tickets:
Enterprise customers find onboarding too self-serve — they expect a dedicated walkthrough. 3 churned accounts cited "no implementation support."
Top quote: "We signed up expecting white-glove onboarding. Instead we got a help doc." — VP Product, Acme Corp
OAuth 2.0Read-onlyOrg-scoped
Enterprise-Grade Security
SAML SSO, FIDO2 passkeys, and data isolated by region.
North America
Europe
Australia
Agentic Workflows for Data Quality
The quality of your insights is our priority.
1
Relevance Classification
98%2
Source Analysis
94%3
Insight Synthesis
91%4
Quality Review
89%Prioritize Problems Better
Filter themes and insights by CRM properties and visualize what matters
ARR > $50kChurn Risk: HighIndustry: SaaS
Salesforce
Showing 72 insights from 16 customers
HubSpot
Insights from Enterprise customers only
Integrate with any Customer Feedback Tool. And More.
Connect seamlessly with CRM, support, meetings, surveys, and productivity tools to centralize all your customer feedback.
Prioritize and Build What Moves the Needle.
Create initiatives from themes, estimate impact, and track progress from idea to shipped.
Initiatives
InitiativeStatusInsightsUpdated
Select an initiativeDeck keeps the brief, evidence, status, and execution context in one place.
Rank Opportunities by Customer Impact.
Turn recurring customer problems into a ranked backlog with impact, confidence, sentiment, and evidence attached.
Opportunity Backlog
#OpportunityImpactSentimentTrend
Select an opportunityDeck ranks product opportunities by customer impact, confidence, trend, and evidence.
Bring Deck Context Into any AI Workflow.
The Deck MCP Server gives AI the context it needs to answer with accuracy, grounded in your customers, feedback, and roadmap.
AI Assistant, Deck MCP
Ask about your customer feedback...
Make Feedback Review a Faster Operating Rhythm
Deck compresses the manual synthesis work so teams can spend more time deciding what to build and less time sorting scattered notes.
0%
Decreased Manual Synthesis
0x
Feedback Analysis Speed
0x
More Insights Discovered